Privacy & Data Protection
Welcome to Boo’s Privacy Policy. This page explains how we collect, use, store and protect the personal information you provide when you register, deposit, play or contact us. We take your privacy seriously and describe below the types of information we handle, how we use it, and the choices available to you.
Types of data we collect
Personal data
When you create an account or contact support we collect personal details such as your name, email address, date of birth, postal address, phone number and identity documents when required for verification. We also record account credentials and communication preferences.
Technical data
We collect information about your device and connection, including IP address, browser type, operating system, device identifiers, and log data. This helps us deliver the service, detect fraud and improve site performance.
Transactional data
Transactional records include deposits, withdrawals, bets, game activity, bonus participation and payment method details. We may capture timestamps and session data to maintain accurate account history and comply with verification requirements.
How we use your information
We use personal and technical data to operate your account, process payments, verify identity, prevent fraud and meet legal obligations. Transactional data is used to present account history, process withdrawals and apply responsible-gambling measures. We also use contact details to respond to enquiries, send service notifications and inform you about changes to terms or this policy where appropriate.
Data protection and storage
We store information using industry-standard security controls to protect against unauthorised access, alteration and disclosure. Access to personal data is limited to personnel and service providers who need it to perform their duties. We take reasonable steps to keep data accurate and secure, and to dispose of it in line with our internal retention practices.
Cookies and tracking technologies
We use cookies and similar technologies to remember settings, enable secure logins, measure site usage and personalise your experience. Some cookies are essential for site operation while others support analytics and marketing. You can manage cookie preferences through your browser or the cookie settings on our site.
Your rights
You have rights over your personal information, including the right to access, correct or request deletion of data where applicable. You may also object to or restrict certain processing activities and request a copy of your data. To exercise these rights please contact our support team through the account help options.
Access, correction and deletion
If you need to update your details you can do so in your account settings or by contacting support. For deletion requests we will verify your identity before taking action and will explain any reasons we cannot immediately delete certain records, for example when legal or verification requirements apply.
Information sharing and third parties
We share data with payment processors, identity verification and fraud prevention services, analytics providers and other third parties necessary to operate the service. We require these partners to protect your data and use it only for authorised purposes. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy from time to time. When we do we will post the revised policy on the site and, where appropriate, notify you by email or account message. Continued use of the service after changes indicates acceptance of the updated policy.