Contact Us
If you need help, Boo's support team is ready to assist with account questions, verification, deposits and withdrawals, technical issues, security, promotions or general feedback. Contact us via live chat on the site, by phone, or by email and we’ll guide you through KYC steps, payment queries and responsible‑gambling tools. For quick matters use live chat; for document requests or detailed cases send an email with attachments so we can resolve your issue quickly and securely.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat immediate, email reply within 24 hours) |
| General enquiries | [email protected] (billing, account updates; reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner setup & tracking; reply within 48 hours) |
| Phone | +44 20 7946 0318 (UK line) |
| Working hours | Mon-Fri, 09:00-18:00 (office hours) |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or cases that need explanations or documents. Please send messages to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and copies of any relevant documents speeds handling and helps avoid delays. We will confirm receipt and next steps as soon as possible.
Send us a message
Response Time
Our support team aims to reply to most enquiries within one business day. Simple questions are handled quickly via live chat or email, while more complex issues that require verification or specialist input can take longer to resolve. We’ll keep you updated on progress and provide an estimated timeframe if we need extra time to fully investigate your case.
Feedback
We'd love to hear from you. Share any feedback, suggestions, or ideas to help improve the website and make your experience smoother and more enjoyable. Every message is read carefully by our team and used to prioritise fixes, features, and clearer information. Please send your thoughts, positive or constructive, and we’ll use them to shape future updates and improvements.